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Course Description:
Periodic Service Review is both an instrument
for assessing the quality of a service and a system for maintaining
quality improvement over time. As an instrument, Periodic Service
Review is quick and comprehencive. As a system of self-management,
it is proactive and non-aversive, leading to realistic goal setting
and improved morale among staff teams.
Course Outline
Periodic Service Review is a three-day longitudial course
for staff teams. Each staff team will design its own Periodic
Service Review, will implement self-defined performance standards
and will monitor progress over the duration of the course.
Supervision and feedback is provided.
Who Should Attend:
This course is designed for staff teams, and as many as six different
teams may participate. Previously, Periodic Service Review
has been implemented effectively within group homes services,
adult training services and management teams.
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